Terms and Conditions

Information prior to the contractual process

This website www.cerasmarti.com is the property of CERAS INDUSTRIALES MARTI SL with tax identification number B60169224 and registered business premises at POL.IND CAN CLAPERS, 29, NAVE 2B. C/CAN CLAPERS, 08181-SENTMENAT (BARCELONA), acting commercially under the brand name CERAS INDUSTRIALES MARTI SL.

The General Contracting Conditions regulate the distance selling relationship between CERAS INDUSTRIALES MARTI SL and the user or customer, in accordance with existing legislation, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defense of Consumers and Users, the current and applicable regulations on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

CERAS INDUSTRIALES MARTI SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made, through its websites, by any means admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. Nevertheless, CERAS INDUSTRIALES MARTI SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and manner.

The purpose of the website is THE SALE OF CHEMICAL PRODUCTS.

The duration of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal.

Likewise, you can subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.

As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions. Likewise, you declare that you are of legal age and have the necessary legal capacity to access the CERAS INDUSTRIALES MARTI SL websites and to contract products and services through them.

To purchase our products, you can go to the corresponding section of our online shop.

Once the purchase process has been completed, the customer will receive a confirmation of the purchase by email. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order you do not receive the confirmation, please contact CERAS INDUSTRIALES MARTI SL via its customer service number: 937150648 or by e-mail to: [email protected].

All the contents of the website are in Spanish, Catalan and English.

The customer, on receipt of the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and duration of validity

In the case of a product on offer, the offer price and its validity will always be indicated together with its essential characteristics.

In compliance with current regulations, CERAS INDUSTRIALES MARTI SL offers information on all items on sale, their characteristics and prices. Nevertheless, CERAS INDUSTRIALES MARTI SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content it publishes on it. In this way, the products offered at any given time on the website shall be governed by the General Contracting Conditions in place in each case. Likewise, the company shall have the right to stop offering access to the aforementioned products, without prior notice and at any time.

Essential characteristics of the products

The products offered in our online shop incorporate a photograph and their essential characteristics, this is the information obtained from the manufacturer. The colour of the product, observable in the photograph is not binding. It is identified in the characteristics.

Guarantees

All products offered on the website have the legal guarantee of the supplier of the product. CERAS INDUSTRIALES MARTI SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the CERAS INDUSTRIALES MARTI SL establishment, the after-sales service, by e-mail to [email protected] or to the points established by the supplier himself. In case of doubt, the customer may contact the customer service by telephone on: 937150648 or by e-mail to: [email protected].

Prices

All products indicate the selling price in Euros and do not include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (such as IGIC or IPSI).

Delivery and transport costs

CERAS INDUSTRIALES MARTI SL delivers to Mainland Spain, The Balearic Islands and France. Delivery costs vary according to the area.

For other destinations, please contact [email protected] directly.

Payment methods

The customer may pay the total amount of the order in any of the following ways. During the purchase process you must indicate your choice:

• VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.

Likewise, your credit card details are entered directly on the bank’s website, at the bank’s POS (Point of Sale Terminal) and are not entered or registered on any CERAS INDUSTRIALES MARTI SL server.

When paying by VISA or MASTERCARD, you will always be asked for the following data: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

This form of payment is only valid for the website.

When a purchase amount has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries will be made on the accounts of the supplier and the cardholder as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of having exercised the right of withdrawal or termination and, therefore, has unduly demanded the cancellation of the corresponding charge, the cardholder shall be liable to CERAS INDUSTRIALES MARTI SL for compensation for the damages caused as a result of said cancellation.

• Bank Transfer

When selecting the bank transfer you will receive, together with the confirmation of your order, an email with the bank details of CERAS INDUSTRIALES MARTI SL.

It is very important that when making the transfer you indicate the following in the subject line: the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us proof of the transfer by fax to the number 937151599, or by e-mail to [email protected]. But in any case, the order will not be considered effective until our administration department has received confirmation of the bank transfer.

We remind you that the payment must be made in EUROS and that all possible exchange and bank charges are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always inform your bank to charge the commissions at source, including all bank commissions and expenses corresponding to your bank. Otherwise, CERAS INDUSTRIALES MARTI SL may stop the shipment of your order if we do not receive the full amount of the price of your order.

Any exchange and bank charges are to be assumed by the customer.

• The availability of the products offered by CERAS INDUSTRIALES MARTI SL may vary depending on customer demand. Although CERAS INDUSTRIALES MARTI SL updates its stock periodically, the product requested by the customer may be out of stock at a given time. In the event of non-execution due to unavailability, CERAS INDUSTRIALES MARTI SL will notify the customer by email as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 30 days. CERAS INDUSTRIALES MARTI SL may give the double option of: supplying the customer, a product of similar characteristics or of superior quality, for the same price or, except for reasons that are justified and demonstrable by CERAS INDUSTRIALES MARTI SL, within the same period, repaying the sums paid for the cancelled order. In the event that CERAS INDUSTRIALES MARTI SL does not make this payment within the aforementioned period, the purchaser may claim payment of double the amount owed, without prejudice to his right to compensation.

Right of cancellation, returns and complaints

The purchaser will have a period of fourteen calendar days to cancel the purchase, from the day the customer receives the product, without any penalty and without stating the reasons.

The exercise of the right of cancellation must be notified by telephone to 937150648, by email to [email protected], by sending your letter to our postal address: POL.IND CAN CLAPERS, 29, NAVE 2B. C/CAN CLAPERS, 08181-SENTMENAT (BARCELONA), or by using the cancellation form.

According to the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from cancellation.

Returns

In all cases, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.

Refund of payment

In the event of unjustified delay on the part of CERAS INDUSTRIALES MARTI SL, with regard to the refund of the sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages incurred in excess of this amount.

Returning defective products

In the event that the product is not in good condition and the causes attributable to it are not the result of any action by the customer, the customer shall be entitled to return the product, informing CERAS INDUSTRIALES MARTI SL of the reason for return by any of the means provided in these contracting conditions, and at no cost to the customer. This return due to a defect or poor condition of the product shall not be considered a right of cancellation.

CERAS INDUSTRIALES MARTI SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to make a complaint, the CERAS INDUSTRIALES MARTI SL premises is located at POL.IND CAN CLAPERS, 29, NAVE 2B. C/CAN CLAPERS, 08181-SENTMENAT (BARCELONA), and the e-mail is: [email protected].

Jurisdiction

CERAS INDUSTRIALES MARTI SL also reserves the right to bring any civil or criminal action it deems appropriate for improper use of its website and contents or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the regulations on jurisdiction and competence in this respect. CERAS INDUSTRIALES MARTI SL is domiciled in BARCELONA, Spain.